Customer Support Consultant/Sr Consultant | Non voice | Gaming Process
- IntouchCX
- 0 - 5 years
- Bengaluru
- 8 months ago
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Job Description
We at IntouchCX are hiring for an international Non Voice Process.
Point of Contact :
Phone Number - 7899915***
Email ID - de******e@in******x.com
The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:
- Providing support and resolve technical issues via email and other electronic communications
- Building credibility and trust with the customer by empathizing with their problem in words
- Proactively understanding their needs and responding promptly to resolve their issue
- Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs
- Leveraging their experience to provide feedback to the team on how to improve client services
- Driving customer communication during critical events
Essential Functions
- An obligation to deliver exceptional customer service
- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed
- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
- Performs other duties as assigned
- Critical Skills Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to operate a personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
Educational/Work Experience and Requirements
- Must successfully pass a background check
- Plus 2 is a must
- Graduation degree is a plus
- Experience in the gaming/tech support industry is a plus
Perks and Benefits
- Two way free cab and food is provided
- Attractive incentives and attendance bonus is also provided
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Tech Support - Non VoiceEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: US Process Email Support Customer Support Chat Support International Process BPO Blended Process Customer Service Non Voice Process Communication Written And Oral Skills
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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