Hiring For Consultant/ Senior Consultant Non voice Process
- IntouchCX
- 1 - 6 years
- Bengaluru
- 8 months ago
- Email to a friend
- Report this job
Job Description
We at intouch CX are hiring for an international Non Voice Process. Interested candidates can contact HR Teresa at 7406215*** or Email sa************g@in******x.com
The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:
- Providing support and resolve technical issues via email and other electronic communications
- Building credibility and trust with the customer by empathizing with their problem in words
- Proactively understanding their needs and responding promptly to resolve their issue
- Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs
- Leveraging their experience to provide feedback to the team on how to improve client services
- Driving customer communication during critical events
Essential Functions
- An obligation to deliver exceptional customer service
- Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
- Demonstrate empathy and patience to the customer
- Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned
- Critical Skills Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to operate a personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Educational/Work Experience and Requirements
- Must successfully pass a background check
- Plus 2 is a must
- Graduation degree is a plus
- Must have at least six months customer service experience or equivalent
- Experience in the gaming/tech support industry is a plus
Perks and Benefits
- Two way free cab and food is provided
- Attractive incentives and attendance bonus is also provided
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Email SupportEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Email Support Customer Support International Non Voice Chat Support International BPO Customer Relationship Non Voice Process
Similar positions
IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in