Walk in Interview - Customer Support Executive
- Sutherland
- 0 - 3 years
- Mumbai
- 20 days ago
- Email to a friend
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Job Description
Greetings from Sutherland,
This exciting opportunity is based in our Mumbai office. To ensure seamless collaboration, candidates residing within a designated travel boundary will be considered.
Sutherland is hiring for International Voice/ Blended Process (Customer Service).
Shift Timings: 5 Days working with 24*7 Rotational Shifts and 2 Rotational Off.
Salary: Best as per industry + Incentives + Travelling Allowance
HSC or Graduate freshers or experienced can apply.
Immediate Joiners can apply
Location: Airoli
Are you passionate about exceeding customer expectations? Do you thrive in a dynamic, fast-paced environment? Sutherland Global Services is seeking a motivated individual to join our International Process team as a Voice Customer Support Specialist!
Why Sutherland?
Make a Global Impact: Provide exceptional support to customers worldwide, ensuring a positive brand experience.
Fast-Paced & Rewarding: Thrive in a dynamic environment with opportunities for growth and lucrative incentives.
Supportive Team Culture: Work collaboratively with a team dedicated to providing excellent customer service.
The Role:
As a Customer Support Specialist, you'll be the voice of Sutherland, resolving customer inquiries and ensuring their satisfaction.
Be a Communication Master:
Utilize your excellent English communication skills to effectively interact with customers over various channels.
Problem-Solving Pro: Analyze and resolve customer queries efficiently, exceeding expectations at every touchpoint.
Embrace Flexibility: Work within a rotational schedule, including night shifts, to provide 24/7 exceptional service.
Who You Are:
A passionate and articulate individual with a genuine desire to help others.
You thrive in a fast-paced environment and possess excellent problem-solving skills.
Strong computer literacy and basic Microsoft Office/Excel proficiency will be great.
A team player who enjoys collaborating with colleagues to achieve shared goals.
Bonus Points:
Experience with customer service or technical support in voice will be an added advantage.
Ability to work independently and demonstrate a strong work ethic and manage performance KPIs.
Benefits Package:
Robust benefits package/ net salary + lucrative incentives + Travel Allowance + Quarterly incentives + Overtime Bonus (Subject to different departments).
Comprehensive medical insurance + Accident insurance.
Location:
Within Central line [Sion to Dombivali] & Harbour line [Wadala to Panvel]. Some specified railway stations have a cut off of 1.5 kilometers Panvel, Kalyan and Dadar station.
Remote work is not currently available for this position. Only candidates residing within the designated travel boundaries can apply.
Address:
5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Walk-ins
Contact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: Bpo Customer Service Inbound Voice Process Excellent Communication In English International Voice Process
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