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Trainer-BPO @ Skyway Solution

Home > Customer Success, Service & Operations - Other

 Trainer-BPO

Job Description

Roles and Responsibilities

  • Design and deliver training programs for soft skills, process training, customer service training, accent training, language training, and English language training.
  • Conduct needs analysis to identify gaps in employee skills and knowledge.
  • Develop customized training materials and resources based on client requirements.
  • Evaluate the effectiveness of training programs through feedback mechanisms.
  • Collaborate with clients to understand their specific needs and tailor solutions accordingly.

Desired Candidate Profile

  • 2-7 years of experience in BPO/call center industry or related field.
  • Strong expertise in soft skills training (process trainer), soft skill development (soft skill trainer), call center training (customer service training).
  • Proficiency in accent neutralization techniques such as IELTS preparation.
  • Experience with language training methods including TNA/TNI/VNA/Voice & Accent.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Skyway Solution
Location(s): Mohali, Chandigarh

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Keyskills:   process trainer process training Soft Skills Training IELTS Customer Service Training English Language Training TNA VNA TNI voice and accent soft skill trainer Soft Skills Spoken English Accent training OJT Call Center Training ielts trainer Language Training

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₹ 2-5 Lacs P.A

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