Technology Support Engineer @ Accenture

Job Description

Project Role :Technology Support Engineer
Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Splunk

Good to have skills :Splunk Administration
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability, creating and implementing Requests for Change (RFC), and collaborating with vendors and service management teams for issue analysis and resolution.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Proactively identify and resolve technical issues.

Assist in the implementation of system upgrades and enhancements.

Provide technical support to end-users and troubleshoot system errors.

Document troubleshooting steps and solutions for knowledge sharing.

Conduct regular system audits to ensure data integrity and security.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Splunk.

Strong understanding of data analysis and visualization techniques.

Experience with Splunk Administration.

Knowledge of ITIL framework and incident management processes.

Familiarity with cloud computing technologies.

Hands-on experience in system monitoring and performance tuning.
Additional Information:

The candidate should have a minimum of 3 years of experience in Splunk.

This position is based at our Kolkata office.

A 15 years full time education is required.
Qualifications 15 years full time education

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Kolkata

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Keyskills:   data analysis performance tuning computation splunk administration splunk python information security splunk admin siem sql technical support incident management splunk development linux siem splunk troubleshooting cloud computing aws unix itil