Sr Community Operations Manager
- Uber
- 8 - 10 years
- Visakhapatnam
- 2 months ago
- Email to a friend
- Report this job
Job Description
This role is a key position in the APAC Centre of Excellence (COE). You will demonstrate your experience and industry-standard methodologies to build effective scalable processes.
For this role, you would need to be operationally focused, have a flair for people management, and be an enthusiastic problem-solver with some experience in having led support for business products. This will be a managerial role with a heavy focus on people and operations management, continuous process improvement and transformations.
The Impact Youll Have: - Project Intakes: You will collaborate with the onshore program leads and LOB stakeholders to finalize each project intake for the Global team. This includes reviewing the Project Intake Form, reviewing information provided, and working with team leaders to review and finalize the project report out deck.
- Manage performance and drive results: You will analyze, strategize, implement action items and motivate your team to meet and exceed targets on quality, efficiency/productivity, timely delivery of projects, stakeholder engagement and expectation management, if applicable. You will also collaborate with other internal or external support teams critical to delivering results.
- Lead, coach, mentor and motivate people: You will coach Managers, Senior Team Leaders and Team Leaders, develop your own people, guide them and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from stakeholders and ensuring that your team constantly performs at a high level.
- Build and maintain stakeholder relationships: You will interact and collaborate with teams from the different regions and support functions, constantly improving our level of service to stakeholders. You will act as a thought partner to the stakeholders contributing to business priorities and strategic decisions.
- Delivering Region/Site level Projects: As a Senior Manager, you will deliver at least two regional initiatives each year. These initiatives will be focussed on solving key gaps related to employee experience, performance, cost optimization or any similar business focus for that time period.
- Drive accountability on policies, house rules and other guidelines: You will reinforce compliance to company policies such as house rules, attendance policy and PIP guidelines. You will ensure that you and your team members do the right thing each time even if it means doing the difficult things.
Basic Qualifications:
- 8-10 years of relevant experience in customer support operations.
- People leadership: Prior experience in managing and leading multiple teams and LOBs.
- Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans.
- Strong track record of solving operational problems. You can break down large ambiguous problems, identify key opportunities and considerations, and execute against tangible milestones.
- Prior professional experience with project management.
- Creative problem solving and critical & strategic thinking skills with a bias toward action and a get things done attitude.
- Exceptional writing and verbal communication skills.
Preferred Qualifications:
- Master s degree or MBA.
- Experience in managing on ground and remote teams.
- Six sigma, Green belt and above certifications
- Optimization, processes, systematic organization and Program Management.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: UberLocation(s): Visakhapatnam
+ View Contact
Keyskills: Six sigma green belt Stakeholder Engagement Operations management Customer support operations Project management Process improvement Manager Program Management Lead Coach Operations Cost optimization
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Uber
We are India’s Leading Environmental Management Company for environmental preservation for the Industrial and Domestic Sectors. We provide total Turnkey Project Supplies, Analytical Services, Operation and Maintenance Services .
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in