IT Helpdesk Associate @ Menko Services Pvt Ltd

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IT Helpdesk Associate

Menko Services Pvt Ltd
99 Positions
Bengaluru
9 months ago
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Job Description

Role Responsibilities:

Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone.

Activities include recognition, research, isolation, resolution & follow up steps.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Required Skills:

Qualification: Graduate

At least 8 Months to 2 years of experience in an international technical support profile

Rotational shifts (24*7).

Basic Technical Support skills.

Perks & Benefits:

Hospitalization Insurance upto 5 Lakhs

Transport Facility available

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Network / System Administration
Functional Area: Not Specified
Role/Responsibilies: IT Helpdesk Associate

Contact Details:

Company: Ntt Data Information
Location(s): Bengaluru

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Menko Services Pvt Ltd

Menko Services Pvt. Ltd, a subsidiary of N.S. Menko Holding B.V, operates as a prominent international sales organization specializing in mobile phone spare parts, repair tools, and accessories. Leveraging various sales channels including Amazon, eBay, Google, and its dedicated website, Menko Hol...

IT Helpdesk Associate @ Menko Services Pvt Ltd

Home > Network / System Administration