Hiring For Flight Operations Specialist
- Sutherland
- 2 - 3 years
- Mumbai
- 8 months ago
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Job Description
Dear Folks,
Sutherland Global services - Hiring for Flight Operations Specialist
Location - Airoli (Navi Mumbai)
Shift Time - 7am to 1am (9hrs window)
Education - Any graduate with IATA certificate or Diploma in Aviation
Immediate Joiner Preferred
Role & responsibilities
- EU 261 Assessment: Evaluate passenger claims under EU 261 regulations, ensuring proper eligibility determination based on operational factors.
- Evidence Gathering: Proactively collect and analyze relevant flight operations data (e.g., flight logs, METAR/TAF weather reports, NOTAMs, ATC communications, maintenance records).
- Operational Analysis: Assess the impact of disruptions related to meteorological conditions, technical faults, air traffic control restrictions, and other operational factors.
- Stakeholder Coordination: Collaborate with airline departments such as flight dispatch, maintenance, ground handling, and flight crews to verify claims-related evidence.
- Regulatory Compliance: Ensure decisions align with EU 261 legal frameworks, aviation safety standards, and airline operational policies.
- Proactive Claims Handling: Monitor real-time operational disruptions and preemptively assess potential EU 261 liabilities.
Preferred candidate profile
- Background in airline operations, such as flight dispatch, flight planning, ground operations, maintenance control, or ATC coordination.
- Familiarity with aviation regulations (EU 261, EASA, ICAO, local CAA rules) and airline operational policies.
- Strong understanding of airport operations, including passenger handling, fueling, crew duty regulations, and airworthiness requirements.
- Ability to interpret aviation weather data, flight delay codes, technical logs, and incident reports.
- Experience with flight tracking tools (ACARS, ADS-B, airline ops systems like Sabre Movement Manager, AIMS, or SITA Flight Briefing).
- Knowledge of airline disruption management, including recovery strategies and compensation policies.
- Strong analytical skills, attention to detail, and ability to make informed decisions based on aviation data.
Interested candidates can connect with HR
HR Name - Vijeta Kamble
Contact - 7028312***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Aviation & AerospaceRole Category: Flight & Airport OperationsRole: Flight & Airport Operations - OtherEmployement Type: Full timeContact Details:
Company: SutherlandLocation(s): Mumbai
Keyskills: Flight logs Air Traffic Control weather reports Flight Planning EASA Flight Control Systems metar Airport Management ICAO notam Monitoring
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