Cloud Operations Engineer, Deployments
- Pega
- 2 - 4 years
- Bengaluru
- 2 months ago
- Email to a friend
- Report this job
Job Description
Meet Our TeamThe Pegasystems Cloud Operations team is responsible for the reliability and availability of Pegasystems cloud service offerings
We operate as a global follow the sun 24x7 team with locations in Krakow, Bangalore, Sydney, and the East Coast of the United States
We encourage a culture of diversity, openness, intellectual curiosity, problem-solving, and consistently strive to create an environment that provides the support & mentorship needed to learn and grow
This team works directly with clients, internal teams and stakeholders to achieve the common goal of client success
Picture Yourself At Pega
This is a key technical role within Cloud Ops and should be responsible for working on ensuring our clients are current with regularly upgrading and patching systems
This position develops customer satisfaction and loyalty by providing superior support services
What You'll Do At Pega
Handle all Service Requests, Changes and release to resolve them within agreed SLA
Perform Provisioning of new environments and Upgrade of the Infrastructure components & Product Application
Work with Engineering towards resolving issues in the execution of the upgrade/provisioning activities
Participate in testing of pre-release product enhancement testing with Engineering
Work on automation and proactively build solutions within team to enhance the current process
Provide feedback on bugs and customer experience enhancements
Identify the needs to automate repeated operational tasks and reduce toil
Rapidly gain in-depth knowledge of existing and new Pega technology stack and architecture
Look out for opportunities to streamline the current process
Who You Are
You are a member of Cloud Ops Deployment team who is skilled Cloud, OS, Middleware and DevOps Technologies
Strong analytical and problem-solving skills
Proven professional and technical expertise in an enterprise environment supporting web applications with a focus on operational delivery excellence and customer service
Possess customer obsession and proven empathy towards customers
You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
Partner with internal stakeholders, like Security, Provisioning, Product Support to align business goals with implementation results
What You've Accomplished
2 4 years of operational experience using Amazon Web Services, working in a team with a SaaS provider deploying and operating complex cloud platform at scale, that is highly available
Deep understanding of cloud infrastructure technologies, methodologies, and operational tasksincluding installations, upgrades, monitoring, systems performance management, Java architecture, platform resiliency, databases (PostgreSQL or Oracle), Cloud Networking, Client Connectivity, etc
At Pega, in this position, the technologies you will work with include Pega Cloud hosted on multi-cloud platforms (AWS, GCP), Microservices (Kubernetes, Docker), Databases (PostgreSQL, MongoDB and Cassandra), GenAI (Azure OpenAI, AWS Bedrock, GCP Gemini), Observability (Grafana), etc
Comfortable with one or more scripting languages
Basic network troubleshooting skills including TCP/IP, DNS, VPN
Good understanding of ITIL process, specifically Incident, Changes, Problems, Service Requests, etc
Ability to diagnose and identify the root cause solve problems by proposing/assist in implementing the solutions
Ability to work in a flexible self-managed team environment, advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
Proven ability to interact directly with clients at all levels and demonstrate effective communication and client-facing skills, including managing stressful situations and expectations
Participate actively by self-learning and sharing knowledge with the team in new developments related to newer technologies with Pega
Pega Offers You
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 21860
Show more Show less
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time
Contact Details:
Company: Pegasystems Inc.Location(s): Bengaluru
+ View Contact
Keyskills: kubernetes operations java architecture gcp cloud infrastructure aws docker
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in