To ensure that the team members are proactively handling chat adhering to TAT
Helping to direct issues to the team with the right skills.
Managing the day-to-day activities of the team.
Delegating tasks to team members.
Empowering team members with skills to improve their confidence, and communication skills.
Creating a pleasant working environment that inspires the team.
Note:
Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.
Excellent written and verbal communication skills.
Keyskills: customer service web chat team management team leading chat chat process team handling online support