Customer Service New Associate @ Accenture

Home > Customer Success, Service & Operations - Other

Customer Service New Associate

Accenture
0 - 1 years
Bengaluru
24 days ago
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Job Description

Skill required: Voice - Customer Service
Designation: Customer Service New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for?

Voice Contact Center

Customer service - Inbound

Command over the language

Fluency

Flexible

Dedication
Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shiftsQualificationAny Graduation

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Bengaluru

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Keyskills: international bpo inbound customer service customer support voice process non voice process chat process customer relationship customer care us process international process inbound process content review voice support email support semi voice

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Customer Service New Associate @ Accenture

Home > Customer Success, Service & Operations - Other