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Trust & Safety New Associate @ Accenture

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 Trust & Safety New Associate

Job Description


Skill required: User-Generated Content Moderation - Content Moderation

Designation: Trust & Safety New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do?
 Enables a superior brand experience,accelerates responsible growth and creates a secure environment. Enables a superior brand experience,accelerates responsible growth and creates a secure environment. The Software and Platform vertical helps the world's leading platform companies accelerate,scale andimprove their businesses as their most trusted,innovative,comprehensive and experienced partner./As anAgent,you are responsible to Review content-user profiles,videos,texts,images etc Investigate and applyclient policies
  • Escalate and/or resolve the issue that is reported by users or flagged by the system Note-Thereported content could be sensitive or of graphic nature Your role requires following responsibilities Review,classify and/or remove content according to client guidelines,using specific tools and channels Identify the spam content to provide genuine search results.Help the victims to remove their explicit videos/Photographs from global sites.Remove the Personal Identifiable information reported by the user from various search results.Addressing ad blocking through improving ad experiences across the web.Review websites,product listings and merchant center accounts to ensure compliance with the Client Shopping policies and quality standards?Review web pages and tag the Landing Page based on the content on the page for Client to display the right content to the relevant audience.Review videos and decide whether it can be monetized.Authorization specialist will work on Trademark related complaints based on the Trademark Policy,counterfeit goods&services either will process the Complainant/TM Authorization or will pushback & escalate the complaints in case we have any grey area cases/concerns.Once the complaint is processed the Trademark will be blocked from the Search Engine.You will be responsible for analyzing and reviewing user profiles,audio,videos,and text-based content and/or investigating,escalating and/or resolving issues that are reported by users or flagged by the system.Due to the nature of the role,the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe.It may also be challenging, at times.In the context of this role,individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g.graphic,violent,sexual,or egregious).Therefore,content moderators need strong resilience and coping skills.We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities.

    What are we looking for?
     Ability to perform under pressureAdaptable and flexibleProblem-solving skills/ccenture is a trusted, innovative, comprehensive, and experienced partner to leading platformcompanies. The Trust and Safety offering within Accenture Operations helps keep the internet safe andhelps platform companies accelerate, scale, and improve their businesses. Content moderators serve asan important line of defence by helping improve the quality and safety of online content while gaininghands-on job experience.
  • ou will deliver value to our clients, while making a larger impact on society. You will be responsible foranalysing and reviewing user profiles, audio, videos, and text-based content and/or investigating,escalating and/or resolving issues that are reported by users or flagged by the system. Due to the natureof the role, the user may be exposed to flashing lights or contrasting light and dark patterns. Contentmoderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. Inthe context of this role, individuals may be directly or inadvertently exposed to potentiallyobjectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of ourpeople and provide the support and resources needed to perform their job role responsibilities. Activeparticipation in Accenture's well-being support program, designed specifically for the Trust & Safetycommunity, provides valuable skills to promote individual and collective well-being.
  • Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety team
    Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shifts
  • In this role you are required to solve routine problems, largely through precedent and referral to generalguidelinesYour primary interaction is within your own team and your direct supervisorIn this role you will be given detailed instructions on all tasksThe decisions that you make impact your own work and are closely supervisedYou will be an individual contributor as a part of a team with a predetermined, narrow scope of workPlease note that this role may require you to work in rotational shifts/Strong coping, emotional resilience, and stress-management skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interestof client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsBasic internet research skills Good comprehension, communication skills is requiredto interpret contentBe a team player and value cohesivenessBe flexible to cater to changing business needs in a fast-paced environmentBe aware of social trends, political situations, current affairs etc
  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, and (insert language) skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
    Qualifications     Any Graduation

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Environment Health & Safety
    Role Category: Community Health & Safety
    Role: Community Health & Safety - Other
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Hyderabad

    + View Contact

    Keyskills:   digital marketing content review moderation social media marketing stress analysis c++ market research content management proof reading editing creative writing secondary research content analysis content writing qualitative research

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