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Big Data Application Support Engineer @ Digyug HR

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 Big Data Application Support Engineer

Job Description

    Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet and monitor SLAs for support issues in conjunction with the rest of the teams Interface with customers, understand their requirements and deliver complete data solutions Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment Address and effectively manage sensitive issues and manage escalations from business teams Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers and Ad Operations to help identify, report, and resolve issues quickly Get into the details of the various issues that could occur and troubleshoot the data processing big data jobs, trace requests by analyzing logs, figuring out if the issue is a software issue or data issue. Strong interpersonal skills with a customer success orientation (i.e., patience and calm under the pressure of solving real-time customer issues) Strong written and verbal communication skills. Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical Experience with Big Data technologies such as Kafka. Btech /Bachelors degree in CS/IT or related field,

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Big Data Application Support Engineer

Contact Details:

Company: Tranzmeo
Location(s): All India

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Keyskills:   Problem solving SLA management Quantitative analysis Relationship building Troubleshooting Interpersonal skills Communication skills Kafka

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