Hospitality Executive
- STAR CALLS
- 10 Positions
- Delhi, NCR
- 8 months ago
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Job Description
- A Hospitality Executive, often a Hospitality Manager, is responsible for the smooth and efficient operation of a hospitality establishment, ensuring exceptional guest experiences and maintaining high standards of service. They oversee staff, manage budgets, oversee maintenance, and handle guest relations, all while aiming to maximize profitability and guest satisfaction. Key Responsibilities:
- Staff Management: Oversee and train staff, including recruitment, performance evaluation, and scheduling, to ensure high standards of service and maintain a positive work environment.
- Guest Relations: Address guest inquiries, complaints, and concerns promptly and professionally, striving to exceed guest expectations and maintain a positive guest experience.
- Operational Efficiency: Manage daily operations to ensure smooth and efficient service delivery, including reservations, housekeeping, front desk operations, and food and beverage.
- Financial Management: Manage budgets, track revenue, and implement strategies to maximize profitability and optimize occupancy rates.
- Quality Control: Regularly inspect facilities and services to ensure they meet quality standards and guest expectations.
- Collaboration: Collaborate with other departments, such as marketing, sales, and events, to ensure seamless coordination and delivery of services to guests.
- Industry Knowledge: Stay updated on industry trends, best practices, and emerging technologies to enhance guest experiences and improve operational efficiency.
- Problem Solving: Address issues promptly and effectively, finding creative solutions to ensure guest satisfaction and maintain the reputation of the establishment.
Employement Category:
Employement Type: Full timeIndustry: Aviation / AirlineRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Hospitality ExecutiveContact Details:
Company: STAR CALLSLocation(s): Delhi, NCR+ View Contact
Keyskills: customer relationship customer service passenger handling
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