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Unit Manager/ S. Team Leader/ Team Leader/ Telecaller @ Fincrif India

Home > Voice / Blended

 Unit Manager/ S. Team Leader/ Team Leader/ Telecaller

Job Description

Key Responsibilities:
Team Leadership: Oversee and manage multiple teams to achieve business goals and KPIs.
Performance Management: Monitor team performance, provide coaching, and ensure that team members are meeting their individual targets.
Strategy Development: Work with senior management to create strategies that drive performance improvements and operational efficiency.
Reporting & Analysis: Analyze team data, prepare reports, and provide insights to senior management.
Process Improvement: Identify areas of improvement and develop processes to optimize operations.
Staffing & Training: Manage recruitment, training, and development of team members.
Customer Relations: Ensure high levels of customer satisfaction through team engagement and problem resolution.

The role involves driving sales performance, managing daily activities, and ensuring the team meets or exceeds personal loan sales targets. The ideal candidate will possess a strong background in personal loans, leadership skills, and the ability to coach and develop a high-performing sales team.

Job Classification

Industry: Financial Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Fincrif India
Location(s): Noida, Gurugram

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Keyskills:   Unit Management Strategy Development Staffing personal loans Team Leadership Performance Management sales

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Fincrif India

FinCrif is a credit score analytics-based digital loan marketplace in India, offering a fully digitalized process for users. Our platform allows you to choose and compare personal loans and financial products from banks and Non-Banking Financial Companies (NBFCs). Join the Lakhs of satisfied custom...