Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Customer Service Executive @ Post A Resume

Home > Customer Service (Domestic)

 Customer Service Executive

Job Description

  • Acting a single point of contact for the assigned Customers
  • Making cold calling to the list of Target Customers and Fixing up for an appointment with Targets Customers
  • Following it up with target customers till the Business Conversion and for the Regular Consignments.
  • Handling new & existing Customer accounts and maintaining customers focus on all times and answering to customers enquiries using the standard guidelines.
  • Requesting rates from liners/agent and also Providing Quotes to customers and Follow up with Customers for Business.
  • Requesting Customers regularly for Shipments
  • Pre-alert & Rates follow-up with pricing team and with Customers
  • Updating Customers on their cargo status on regular basis.
  • Creating Job in Online Package ( Cargo wise)
  • Updating Consignment details and Tracking it in online.
  • Coordinating with LCL operation Team for console boxes and updating stuffing details.
  • Updating sailing schedule and coordinating with destination agents for Trans Shipments.
  • Sharing AMS & ISF report to Customers [for US Shipments]
  • Dealing with liners for booking/status and Checking the Pro-forma Invoice before raising the Final Invoice.
  • Calling up the Origin counterpart if any urgent basis of Rates/ updates
  • Following up with CHA for clearance status and to with customer for outstanding
  • Following up with documentation team until the DO release.
  • Internal follow-up with team on shipment status and B/L release.
  • Maintaining & updating customer contacts and list
  • Any other relevant duties or responsibilities that may be assigned time to time.

Employement Category:

Employement Type: Full time
Industry: Logistics / Courier / Transportation
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Executive

+ View Contactajax loader

Keyskills:   customer care customer support customer service customer service executive

 Job seems aged, it may have been expired!
 Fraud Alert to job seekers!

₹ Not Specified

Similar positions

Customer Service Representative

  • Dezire Hr Services
  • 0 to 4 Yrs
  • Ahmedabad
  • 10 hours ago
₹ Not Specified

BPO / Customer Service / Telcaller

  • Fondstaff
  • 0 Yrs
  • Mumbai
  • 22 hours ago
₹ 2.5 - 6 Lakh/Yr

Customer Support Representative

  • Dezire Hr Services
  • 0 to 4 Yrs
  • Bengaluru
  • 23 hours ago
₹ Not Specified

Customer Service Representative

  • Dezire Hr Services
  • 0 to 4 Yrs
  • Other Maharashtra
  • 24 hours ago
₹ Not Specified

Post A Resume

YOHO Travels is a travel and tour company which strives to make every journey a special experience. We specialize in conducting tours to both international and domestic destinations and offer various kinds of holiday packages that come with the best deals and ensure that every holiday you plan with ...