Customer Service Executive @ Post A Resume

Job Description

• Acting a single point of contact for the assigned Customers
• Making cold calling to the list of Target Customers and Fixing up for an appointment with Targets Customers
• Following it up with target customers till the Business Conversion and for the Regular Consignments.
• Handling new & existing Customer accounts and maintaining customers focus on all times and answering to customers enquiries using the standard guidelines.
• Requesting rates from liners/agent and also Providing Quotes to customers and Follow up with Customers for Business.
• Requesting Customers regularly for Shipments
• Pre-alert & Rates follow-up with pricing team and with Customers
• Updating Customers on their cargo status on regular basis.
• Creating Job in Online Package ( Cargo wise)
• Updating Consignment details and Tracking it in online.
• Coordinating with LCL operation Team for console boxes and updating stuffing details.
• Updating sailing schedule and coordinating with destination agents for Trans Shipments.
• Sharing AMS & ISF report to Customers [for US Shipments]
• Dealing with liners for booking/status and Checking the Pro-forma Invoice before raising the Final Invoice.
• Calling up the Origin counterpart if any urgent basis of Rates/ updates
• Following up with CHA for clearance status and to with customer for outstanding
• Following up with documentation team until the DO release.
• Internal follow-up with team on shipment status and B/L release.
• Maintaining & updating customer contacts and list
• Any other relevant duties or responsibilities that may be assigned time to time.

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Keyskills:   customer care customer support customer service customer service executive