Walk-in Drive For Travel Project
- Cognizant
- 2 - 4 years
- Hyderabad
- 30 days ago
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Job Description
Roles
1. Customer Assistance: Interact with clients, travelers, and other stakeholders via phone, email, or chat to address inquiries related to travel bookings, reservations and flight details.
2. Booking Management: Facilitate travel reservations, ticketing, and itinerary planning while ensuring accuracy and compliance with the company's policies and industry standards.
3. Issue Resolution: Handle and resolve customer complaints, concerns, and escalations efficiently and professionally, aiming to provide satisfactory solutions and maintain a positive customer experience.
4. Product Knowledge: Acquire a deep understanding of various travel destinations, airlines, hotels, car rentals, and travel packages to offer personalized recommendations and enhance customer satisfaction.
5. Process Improvement: Continuously review and analyze processes to identify areas for improvement, suggesting innovative solutions to enhance operational efficiency and customer satisfaction.
6. Quality Assurance: Conduct regular audits of customer interactions to ensure adherence to service quality standards, compliance with policies, and adherence to best practices.
7. Training and Mentoring: Provide guidance, training, and support to junior associates to help them develop their skills and improve overall team performance.
8. Reporting: Generate reports on key performance indicators (KPIs), customer feedback, and service metrics, presenting findings to management and recommending actionable improvements.
9. Adaptation to Industry Trends: Stay up-to-date with industry trends, travel regulations, and changes in policies to provide accurate and current information to clients.
Preferred candidate profile
- Bachelor's degree in any field (preferably in travel and tourism or related disciplines).
- Proven experience in the travel industry, for a minimum of 2 years, preferably in a BPO environment. Added advantage on knowledge of Sabre and Amadeus
- Strong communication skills, both written and verbal, with proficiency in the local language and English (additional language proficiency may be an advantage).
- Excellent problem-solving abilities and the capacity to work under pressure while maintaining composure.
- Familiarity with various travel booking systems, reservation software, and customer relationship management (CRM) tools.
- Customer-centric approach with a passion for delivering top-notch service.
- Ability to multitask, prioritize, and manage time effectively.
- Leadership and mentoring skills to guide and support junior team members.
- Flexibility to work in shifts and handle 24/7 customer support operations if required.
Perks and benefits
2 Way transportation and Medical Insurance for Employee + 2 dependents
Location
Date
CTS Office
28th April-25(Monday)
Building 12A 1st Floor, Raheja Mindspace IT Park, Mindspace Madhapur Rd, HITEC City, Hyderabad- 500081
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Walk-ins
Contact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Customer-centric approach Leadership and mentoring skills Ability to multitask and manage time effectively Excellent problem prioritize
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