Communication Trainer @ Career Guideline

Job Description

Requirement for Communication Trainer.

Location: Vadodara- Gujrat. 

Experience: 1+ yrs.

Qualification: Any Graduate/Under Graduate.

Skills Require: Excellent Communication Require.

Salary Budget: Max 4.5 LPA

Industry: BPO

Shift Type: Rotational 

Role & Responsibilities:

• Build and sustain professional and communication skills for the advisors that come into NHT.

• Undergo the TTT certification and thereafter deliver NH Training to NHT batches

• Identify Learning needs of agents/ any other learners/ business as a learning consultant

• Design training curriculum using the principles of Instructional Design

• Work closely with the FS V&A team to use materials (e.g. recorded calls) from floor in training and to   customize training according to the Project/process.

• Observe and evaluate trainee performance during real time training sessions

• Track and maintain trainee attendance and trainee certification records for audit purposes.

• Initiate and participate in the projects of the team and the department

• Conducting refresher or stratified training batches on NHT modules

• Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion

• When not involved in batches, be willing to support National Command Center with the language assessments for hiring

• Maintain key MIS related to all the above activities

• Good facilitation skills 16. Proficient with MS Office

• Master Trainer would be preferable

Desired Skills: -

• Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills

• High levels of spoken and written communication

• Interpersonal and team management skills are a must

• Ability to interact with different levels in the organization

• Previous V&A and Soft skills training experience desirable

• Basic knowledge of Instructional design desirable

• Exposure to Quality would be preferred

• Expertise in Excel & power point

• Knowledge of basic banking terminology.

Employement Category:

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Keyskills:   communication training process training communication skills excellent communication soft skill trainer