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Communication Trainer @ Career Guideline

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 Communication Trainer

Job Description

Requirement for Communication Trainer.

Location: Vadodara- Gujrat. 

Experience: 1+ yrs.

Qualification: Any Graduate/Under Graduate.

Skills Require: Excellent Communication Require.

Salary Budget: Max 4.5 LPA

Industry: BPO

Shift Type: Rotational 

Role & Responsibilities:

  • Build and sustain professional and communication skills for the advisors that come into NHT.

  • Undergo the TTT certification and thereafter deliver NH Training to NHT batches

  • Identify Learning needs of agents/ any other learners/ business as a learning consultant

  • Design training curriculum using the principles of Instructional Design

  • Work closely with the FS V&A team to use materials (e.g. recorded calls) from floor in training and to   customize training according to the Project/process.

  • Observe and evaluate trainee performance during real time training sessions

  • Track and maintain trainee attendance and trainee certification records for audit purposes.

  • Initiate and participate in the projects of the team and the department

  • Conducting refresher or stratified training batches on NHT modules

  • Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion

  • When not involved in batches, be willing to support National Command Center with the language assessments for hiring

  • Maintain key MIS related to all the above activities

  • Good facilitation skills 16. Proficient with MS Office

  • Master Trainer would be preferable


Desired Skills: -

  • Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills

  • High levels of spoken and written communication

  • Interpersonal and team management skills are a must

  • Ability to interact with different levels in the organization

  • Previous V&A and Soft skills training experience desirable

  • Basic knowledge of Instructional design desirable

  • Exposure to Quality would be preferred

  • Expertise in Excel & power point

  • Knowledge of basic banking terminology.




Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Communication Trainer

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Keyskills:   communication training process training communication skills excellent communication soft skill trainer

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₹ 3.5 - 8 Lakh/Yr

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Career Guideline

Career Guideline services India Pvt. ltd Career Guideline consultants believes in providing the best to its client. We specialize in providing permanent staffing solutions to our clients pan India. Understanding the need of quick and quality response, we have dedicated team of professionals who ...