Package Engineer @ Essenware Limted

The position builds and deliver on innovative ways of modernizing OS end user endpoint management via workflows, processes, and technologies products / services. We manage and monitor all end user devices/assets connected to the network empowering our end users to use any device anywhere securely and productively. Application Package Engineer will create efficient, reliable installs/uninstalls with repeatable deployment results that translate to conflict free, and easier-to-manage applications.

Project Execution / Analytical Thinking / Problem Solving

• College diploma or university degree in the field of computer science, Engineering and/or 5 years of equivalent work experience.
• Expert knowledge in desktop operating system technologies such as Windows 10 / 11 and Mac OS X
• Requires BigFix relevance Language and Action Script programmatic experience
• Tanium platform specifically Tanium Deploy experience
• Requires experience automating manual processes using scripting/testing tools - PowerShell
• Must have experience with Windows 10/11 including but not limited to full knowledge of OS operations, File System Registry, Services and DLL s
• Experience with Flexera Admin Studio and InstallShield
• Requires experience using automated software distribution (BigFix/SCCM/Tanium) and packaging software tools (InstallShield), including MSI format
• Requires experience with a variety of application delivery mechanisms, installed and executed locally (BigFix/SCCM/Tanium)
• Requires in depth knowledge of Microsoft Active Directory, Active Directory Policies
• Application development a plus but not required.
• Hands-on Software/hardware troubleshooting experience
• Able to read and understand technical manuals and procedural documentation
• Ability to conduct research into System infrastructure performance issues and products as required
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language
• Understanding of the organization s goals and objectives
• Self-motivated and directed
• Keen attention to detail
• Analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation
• Utilize Intune s cloud-based functionality to enforce both mobile device management and mobile application management best practices. Role will leverage additional functionality such as Desktop Analytics, AutoPilot, Azure AD Domain Join, and Hybrid-Domain Join

Communication

• Listens to and understands audience
• Exhibits confidence and an desire to learn and implement emerging industry practices
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Develops relationships with that foster productive collaboration.
• Communicates effectively with stakeholders to identify needs and evaluate alternative technical solutions.

Tools

• Scripting: JavaScript, Python, PowerShell
• BigFix
• Tanium experience
• Jamf / MDM
• Intune
• OS knowledge: Windows, IOS, Linux
• Modern Desktop Virtualization: VDI Session virtualization

Job Duties Responsibilities

• Responsible for designing, creating and testing application packages and Windows images that will be used across the enterprise
• Performs application Compatibility / Interoperability Testing / Application Packaging
• Responsible for enterprise-wide software distributions and client endpoint management
• Works with end-users to assure accurate definition of technical requirements and fulfillment of assigned projects
• Perform all phases of Software Packaging, including requirements analysis, Package design, development and testing
• Installs, configures, and maintains computing infrastructure, operating systems, and middleware products on all end user computing devices
• The position is responsible for managing of all aspects of software deployment in the enterprise end user environment. This responsibility primarily includes application packaging, automation, development, and orchestration around: unassisted installs and updates.
• Evaluates, implements, and modifies operating system software parameters and product solutions for optimum performance
• Provide L3 expertise and resolution on escalated client endpoint problems (problem tickets) and incidents, providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs
• Providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs
• Respond to situations where standard procedures have failed in isolating or fixing a problem and root cause analysis and advanced critical thinking skills are required.
• Work on continued improvement and automation opportunities on internal processes
• Update any solution designs, technical documents, and diagrams of systems for assigned projects
• Troubleshoots hardware, system, and application issues
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor s or Equivalent Experience

Preferred Qualifications

• Ability to work both independently and within a team environment, being self-managed required
• Excellent oral, written, interpersonal skills required