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Front Desk - Patient Care Relations - Associate @ Manipal Hospital

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 Front Desk - Patient Care Relations - Associate

Job Description

Key areas of Responsibility:


Assists patients with information and provides necessary services upon their arrival or departure from the hospital. Is responsible for end-to-end Patient Experience Services.


Main Job Tasks:

  • Provide general information on services offered by the hospital.
  • Directs guests, patients, relatives and vendors to the appropriate departments or staff.
  • Responsible for collecting details of Patients as per the Forms provided and necessary Trakcare Order Entry, Cash & Billing and managing Insurance if any.

Is responsible for the Console:

  • Handles all external & internal incoming calls across the hospital.
  • Telephonic appointments for consultants are taken.
  • Takes messages for staff & consultants.

Is responsible for Outpatients:

  • Registers Patients / Customers.
  • Screen patients and assign to the appropriate consultants.
  • Accompanies/directs patients to various departments/nursing stations.
  • Moves charge sheets to various departments.
  • Ensures that bills are paid and medicines are collected.

Is responsible for Inpatient:

  • Admissions from OPD & ER / Emergency Admissions.
  • Getting the consent form signed by the inpatient relatives.
  • Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, cafe, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc.
  • Provides information on top up deposits to customers and follows up and ensures that deposits are collected.
  • Visits patient rooms on a daily basis.

Heath Screens:

  • Assists in the health check for corporate/non corporate.

Order Entry:

  • Ensure all items mentioned on the charge sheet are charged to the patient.
  • Ensure all items are billed from the correct departments.
  • Any discrepancies are brought to the immediate attention of the Patient Experience Management Executive
  • Coordinate with consultants to charge the correct consultant fee to the patient.
  • Ensure that patients waiting time is reduced at the order entry counter.

Billing & Handling Cash:

  • Ensure receipts are made for all payments received
  • Ensure that patients waiting time is reduced at the cash counter.
  • Insurance:
  • Keep the patient updated on the status of their cashless facility.
  • Ensure timely reply to all queries from the TPA in co-ordination with our consultants.
  • Ensure collection of non-medical expenses or any such expenses which are not covered by the corporate or TPA before patient leaves premises.
  • Ensure all original documents along with the bills are retained by us for claiming the same from respective TPA / Corporate.

Others:

  • Compiles and monitors bed status reports.
  • Reports any incidence that occurs at the facility to the immediate Manager and respective.
  • Ensure visitors adhere to the companies' visiting hours.
  • Arranges for baggage handling and other services requested by patients and relatives.
  • Assists patients with wheel chair or any other requirements.
  • Arranges for incoming and outgoing courier / letters to be dispatched.
  • Assists in camps, health check programs, CME's etc.
  • Participates in educational programs and in-service meetings.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee is expected to learn & perform other duties necessary for the effective operation of the Hospital.


Required Candidate Profile:


- Hostel Facility will be provided to Female Candidates

- Graduate [Freshers] with exceptional communication skills written and verbal [ Kannada + English + Hindi ]

- PUC / 12th Pass / Under Graduate (with minimum 3 years of relevant experience in Hospital, Clinics, Diagnostic Centre can apply)

- Preference would be given to local candidates / aspirants with Hospital / Clinics / Medical Center /Hotel / Aviation / Travel / BPO / Call Center experience.

- Candidates / Aspirants ready to relocate to Mysore on their own can also apply.

- Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary.


- Please super scribe as "Application for the post of Patient Care / Customer Care Relations, Billing and Insurance Junior Associate / Associate at Manipal Hospital - Mysore" in Subject column when writing / sending / forwarding E-mail.


- Work Location - Mysore - Karnataka - India.


Note* You can also text WhatsApp message to 9886300*** if we do not respond to your call or email.


Note* Incumbent should be flexible to work for rotational and night shifts.

Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Food, Beverage & Hospitality
Role Category: Front Office & Guest Services
Role: Front Office & Guest Services - Other
Employement Type: Freshers

Contact Details:

Company: Manipal Hospitals
Location(s): Mysuru

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Keyskills:   Front Desk Customer Experience Guest Service Guest Relations Patient Relations Patient Care Reception

 Fraud Alert to job seekers!

₹ 2.75-3.75 Lacs P.A

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Manipal Hospital

Company DetailsManipal Hospitals