Hiring For Retention- Customer Service Representative!!!
- Teleperformance
- 1 - 2 years
- Chennai
- 8 months ago
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Job Description
Excellent verbal and written communicate. We are looking for a Retention Customer Support Executive. Who can engage with existing customers, address their concerns, and ensure long-term satisfaction. The ideal candidate will have excellent communication skills, a problem- solving mindset, and a passion for customer success.
Key Responsibilities:
* Proactively engaged with customers to understand their concerns and provide resolutions
* Handle customer queries, complaints, and retention issues efficiently
* Offer personalized solution to reduce churn and improve retention rates
* Work closely with the sales, support and product teams to improve customer experience
* Identify opportunities for upselling/ Cross- selling additional services
* Analyze customer data to track trends in cancellations or service dissatisfaction
* Provide regular reports and insights on customer retention efforts.
Requirements:
* Minimum 6 Months- 2 Years of experiences in customer support, retention, or client servicing
* Excellent Verbal & Written communication skills
* Strong problem- solving and negotiations skills
* Experience in BPO, Telecom, E-Commerce, or Subscription- based is an advantage
* Graduation is Mandatory
* Excellent in Kannada & Malayalam
* 6 days working with 1 rotational week Off
* Shift duration of 9 hours including 1 hour break
* Willing to work in night shifts
* One way of cab will be provided.
Perks & Benefits:
* One way Travel ticket (Flight/ Train/ Bus) Depending on the distance will be booked by company for candidates who are Outstation/ Not applicable for candidates in Tamil Nadu
* 7 days Accommodation will be provided for Outstation Candidates
* Access to large Infrastructure (Cafeteria, Gym, Training and Play area etc.)
* Statutory Benefits
* Internal Job Posting, Jump programs for employees to promote growth for employees inside
the organization. To qualify candidates should complete minimum years of service as per
their Grade.
Interested candidates please apply for this posting and you can talk to or interact in WhatsApp with - HR Divya R: Mob No: 7603885***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Chennai
Keyskills: Customer Service Voice Process Retention BPO Outbound Upselling Cross Sales Domestic Voice Support
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