Manager Program Management , Retail Business @ Amazon

Job Description

Do you want to enable Amazon to provide high quality products to its customers Are you willing to ensure seamless on-boarding experience for our selling partners Are you ready to take on the challenge of globally scaling these programs across Earth s most customer-centric company If so, this is the right leadership role for you.
Amazon has reinvented how hundreds of millions of people shop online. As part of Retail Business Services (RBS) team, our vision is to enable Amazon to provide defect free and best of available products to its customers. We strive to offer seamless listing experience for all our selling partners and grow our WW catalog. To succeed with this vision, we want to provide friction less and hassle-free listing experience for all our vendors/sellers and onboard new products daily. To accelerate and excel in our execution, we want to leverage scalable tech solutions and expand our programs globally. RBS team is seeking a Senior Leader with experience in managing and leading large-scale programs and product implementations. You will be responsible for managing the Selection Creation programs and its global expansion charter, including: (1) topline (WW metrics and financial impact) and bottom line (resource investment) planning; (2) define 3YP of pilots, feature launches, and global expansion; (3) goals definitions and execution plan to achieve; (4) Set up quality inspection mechanisms and hold the bar for timely and quality delivery; (5) Manage communications across multiple global stakeholders and senior leaders; (6) own and drive the desired business outcomes with surveys, roadshows, and workshops to measure it; (7) make trade-offs to invest vs. returns, (8) hire and develop the team and growth plans.
Key Performance Areas:
Project/Program Management
Automation initiative conceptualization and implementation
Process / Productivity Improvements
Metrics Management
Team Management
Ownership and Bias for Action
Key job responsibilities
Identify business process improvement opportunities and drive the process improvements across multiple retail teams globally. Help to drive the standardization of business process across multiple product lines working closely with business, operations and technical teams.
Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business, operations and technical teams.
Define, measure and present metrics / reports to Senior Level Management.
Effectively engage with business stakeholders and customers to manage and resolve issues.
Troubleshoot and drive resolutions with tools team to ensure reliable and operationally effective flow of process, improve processes and increase productivity.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND, - 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams - Experience managing, analyzing and communicating results to senior leadership

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Manager Program Management , Retail Business

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Keyskills:   delivery management budget forecasting compliance financial management invoicing business process improvement team management retail business project delivery business process business services project management quality inspection process improvement behavioral training functional requirements it bar set ind