Quality Control Analyst @ Square BPO Services

Job Description

Job description

We are Hiring 350 Quality Control Analysts for our Bengaluru Centre.

This is a Non-Voice process, which involves the candidate to check the quality and performance of the automated claims processing system. Below are the details,

Role & responsibilities

Quality Assurance: Ensure the accuracy and completeness of processed transactions and claims, minimizing errors and discrepancies.

Monitor: Check the quality of transactions done by the automated AI systems

Verification and Validation: Review and validate the authenticity of documents and information provided for each transaction or claim.

Documentation: Maintain organized and up-to-date records of processed transactions and claims, ensuring that all relevant details are accurately recorded.

Compliance: Adhere to all company policies, industry regulations, and data security protocols while processing transactions and claims.

Client Communication: Interact with clients or customers to provide information, updates, and assistance regarding their transactions or claims when required.

Transactions/Claim Processing: Process a variety of transactions and claims, adhering to established guidelines, standard operating procedures (SOPs), and compliance requirements.

Data Entry: Accurately enter and verify data related to transactions and claims in the designated systems or databases.

Issue Resolution: Address and resolve any inquiries, issues, or discrepancies related to transactions or claims promptly and professionally.

Performance Metrics: Meet or exceed performance targets and key performance indicators (KPIs) set by the organization, including processing time, accuracy, and productivity.

Process Improvement: Proactively identify opportunities for process improvement and share suggestions with the team or supervisors to enhance overall efficiency.

Preferred candidate profile

Graduation in B-Pharmacy or M-Pharmacy or D-Pharmacy is Must

Freshers can apply.

Should have good typing skills.

Should be a team player.

Willing to work in challenging environment.

Career oriented

Other Details

Shift Timings: Rotational

Rotational Week-off

Only 2 Rounds of Interview

Salary

2.3LPA - 3LPA

Perks and benefits

Night Shift allowance

Provident Fund (PF)

Employee State Insurance (ESI)

Work Location

Square Business Services, #46/4, 1st Floor, Novel Tech Park, Kudlu Gate, Garvebhavipalya, Bengaluru.

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