Benefits Solutions TotalSource
- ADP Solutions
- 3 - 8 years
- Hyderabad
- 2 months ago
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Job Description
- Leads the daily activities of the HRO PEO Benefits team to ensure operations are run as per the agreed SLAs.
- Monitors various standards including internal quality service scores, project completion times, rework percent, productivity targets and service level agreements are achieved.
- Learn the specific tasks of the process in detail to be able to effectively lead the group
- Spend extensive time on floor conducting side-by-side coaching sessions to help associates drive better quality for clients
- Responsible for taking a lead in escalations and get on calls with clients whenever required.
- Provides guidance and support to the team members to resolve queries/issues by utilizing extensive product knowledge and troubleshooting experience.
- Supervise daily operations and ensure daily, weekly and monthly tasks are completed as scheduled.
- Develop internal team members for Goals of the Process & Self Development.
- Supervise team and provides direction, feedback and assistance whenever needed.
- Develop and drive to completion plans for special projects, Issues Logs and ongoing requirements & manage the execution,
- Build strong partnerships with the US partners to ensure transparent, clear and regular communication and deliver results as expected.
- Should have been in a leadership role for at least 12 months
- Excellent communication and interpersonal skills.
- Strong analytical skills with ability to use data to drive efficiencies.
- Good Microsoft Skills such as Outlook, Excel, Powerpoint, Vision, etc.
- Should be a strong team player
- Should not have been on any kind of improvement plan.
- Should be open to work in the US shift
- Attention to detail when working with large volumes of data
- Flexible to work in a US shift as clients work in the US time zone
Job Classification
Industry: Textile & ApparelFunctional Area / Department: Human Resources
Role Category: Compensation & Benefits
Role: Compensation & Benefits - Other
Employement Type: Full time
Contact Details:
Company: ADP SolutionsLocation(s): Hyderabad
Keyskills: Analytical skills Payroll Service level Compliance Equity Outsourcing Troubleshooting microsoft Analytics Human capital management
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