Senior Software Engineer (ServiceNow)
- Icertis
- 5 - 8 years
- Pune
- 29 days ago
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Job Description
- Designing and architecting state-of-the-art applications and visualizations using the ServiceNow platform and related technologies.
- Hands-on development of ServiceNow applications and components, collaborating with business and analytics teams.
- Providing counsel to business stakeholders on latest trends, best practices, and alternative designs.
- Collaborating with the Product Owner, Lead Developer Business Analyst to analyze requirements, determine scope, and ensure timely, high-quality deliverables.
- Creating comprehensive technical documentation, engaging with stakeholders, and participating in training and knowledge-sharing activities.
- Proactively identifying opportunities for process improvements and optimization within the ServiceNow platform, particularly in the context of customer service management modules.
- Bachelors degree in computer science, Information Technology, or a related field.
- 5-8 years of overall experience with hands-on application development on the ServiceNow platform.
- ServiceNow Certified CSA, CIS - ITSM, CIS - CSM, Developer Implementation Specialist.
- Strong knowledge of ServiceNow core platform capabilities, principles, and best practices.
- Strong knowledge of ITSM, CSM, Knowledge, Community, Custom Applications.
- Proven experience in ServiceNow development projects.
- Proficiency in scripting languages like JavaScript, GlideScript, and REST API.
- Solid knowledge of web technologies (HTML, CSS, XML, JSON, AngularJS) and database concepts.
- Good knowledge of ServiceNow components like business rules, ACLs, Script includes UI actions, UI Policy, Client Script, and flow designer.
- Experience of working with ServiceNow CSM application is essential.
- Hands-on experience on development of Configurable Workspace, Service Portal, and UI Builder.
- Experience with ServiceNow integration techniques and third-party integrations.
- Strong knowledge of creating UI Pages, widgets, forms, workflows, notifications, record producers surveys.
- Strong analytical and critical thinking skills with the ability to address complex technical challenges.
- Experience on upgrading ServiceNow instance to new release.
- Some experience in Performance Analytics and Generative AI for CSM ITSM.
- Familiarity with Agile/Scrum development methodologies.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time
Contact Details:
Company: IcertisLocation(s): Pune
Keyskills: Computer science Automation XML Javascript HTML Application development JSON Information technology Analytics Technical documentation
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Icertis
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered v...
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