Team Leader Sales
- Pes Hr Services
- 5 Positions
- 1 month ago
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Job Description
About us:
With 25 years of expertise, Epicenter is a leading provider of Business Process Management (BPM) and IT solutions since 2000. Our delivery centres are located in Mumbai with rapidly growing into other geographies. We work with Fortune 500 Companies to boost their growth, enhance their end consumers experience, and improve productivity.
About the Job
Job Location: Mumbai, Bhayandar
Shifts: Rotational Day Shifts
Workdays: 6 days
Minimum Qualifications:
Education: Minimum HSC/ Graduate
Job Roles & Responsibilities:
Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization.
Plan, implement & monitor deliverables for the teams reporting to him
Coordinate with other departments for smooth implementation of work
Responsible for maximizing revenue & minimizing cost.
Coordination with the Clients, Experience in Client Management and Interaction will be preferred.
Responsible for Daily Operational Reports.
Responsible for morale & motivation of the staff.
Responsible to train & create growth opportunities for Subordinates.
Managing Employee Relations, conducting Skip Level meetings and improving employee connect
Ability to liaise with relevant support departments stakeholders
Desired Candidate Profile:
Good Communication Skills, Problem Solving, People Skills
Analytical Skills and data analysis using excel
Readiness to work in various shifts and weekends based on organizational requirements
Basic understanding of key Financial evaluations and sensitivity to managing process P&L
Strategy development and knowledge of operational metrics like attrition, service levels etc
Should have the ability to create staffing and scheduling models and prepare RCA and improvement action plans
Good negotiation and persuasive skills
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Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Sales / BD
Functional Area: Not Specified
Role/Responsibilies: Team Leader Sales
Contact Details:
Company: PES HR ServicesLocation(s): Boisar,
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