Team Leader- Kolkata
- Myzeon Ventures
- 4 to 9 Yrs
- Bengaluru
- 9 months ago
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Job Description
- Leading team members includes Team Leads of call centers and Backend team.
- Coordinating with Line Managers, Team Leads to provide them with the feedback related to the Process Performance, Training Initiatives.
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Mapping TRAI requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the TRAI. Analyzing & driving the contractual Business KPIs on a daily basis.
Implementing strategies to augment business and promote products for business excellence. Providing business intelligence inputs to the clients for betterment the process
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Team Leader- Kolkata
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Keyskills: team leading team handling team leadership
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₹ 1.0 - 3.0 Lakh/Yr
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Myzeon Ventures
Myzeons Venture Pvt. Ltd. is a client-centered Financial Products brokerage firm, helping people finance their personal needs, homes, cars and others wishes across PAN India since 2019. Whether you are purchasing your first home, refinancing an existing loan, or looking for a new investment, our exp...
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