Executive/Officer- IT Hardware & Networking @ Dangi Digital Media

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Executive/Officer- IT Hardware & Networking

Dangi Digital Media
2 - 4 years
Faridabad
2 months ago
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Job Description

Roles and Responsibilities :Provide technical support to end-users through phone, email, or in-person visits.
Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.
Manage IT service requests via ticketing tools like ServiceNow or similar platforms.
Collaborate with internal teams to resolve complex technical issues that require escalation.
Maintain accurate records of customer interactions using CRM systems.

Job Requirements :
Strong knowledge of desktop troubleshooting techniques for common issues such as Outlook configuration, printer setup, etc.
Proficiency in using ticketing tools like ServiceNow or similar platforms for managing IT service requests.
Excellent communication skills with ability to provide clear instructions over phone/email/in-person conversations.

Job Classification

Industry: Pharmaceutical & Life Sciences
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware
Role: Hardware Installation & Maintenance
Employement Type: Full time

Contact Details:

Company: Dangi Digital Media
Location(s): Faridabad

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Keyskills: Servicenow Technical Support Troubleshooting Microsoft Windows hardware Engineer IT Helpdesk management IT Service Desk management PC Desktop Support

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Executive/Officer- IT Hardware & Networking @ Dangi Digital Media

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