Customer Support Executive with IT Knowledge
- Cognizant
- 0 years
- Hyderabad
- 8 months ago
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Job Description
Job description:
You will be responsible for performing database queries, CRUD operations, and writing stored
procedures. You will prepare and execute tests, analyse and resolve service tickets, and demonstrate
proficiency in IT Service Management and Data Analytics tools, with a strong drive for innovation.
Key responsibilities:
Understand relationships between tables and write queries to retrieve data from the database.
Perform CRUD operations and write stored procedures based on a given Low-Level Design.
Prepare test cases, scripts, and data, and execute both manual and automated tests.
Analyze root causes and fix service tickets according to standard operating procedures.
Demonstrate proficiency in tools related to IT Service Management and Data Analytics.
Possess a strong drive to innovate and experiment in projects.
Skills required
Good time management skills
Good written & verbal communication skills
Teamwork & collaboration
Problem solving skills
Strong analytical skills
Critical thinking
Eligibility criteria
Students who graduated in 2022, 2023 or 2024 with a three-year full-time degree (BCA, BSc in
Computer Science, Information Technology, Mathematics, Physics, Chemistry, Statistics,
Electronics, or allied streams) are invited to apply.
Candidates must have a consistent academic record with a minimum of 60% in X, XII, Diploma,
and UG (rounding off 59.9% is not allowed).
At the time of joining, recruits must have a minimum 60% aggregate in their current degree with
no standing arrears.
Students who have applied for re-evaluation and are awaiting results will be validated based on
the initially declared scores.
Appropriate CGPA to percentage conversion will be considered as per university norms.
Students with standing arrears are NOT eligible to apply.
Flexibility to work from any Cognizant office location in any given shift timing and technology is
mandatory.
Open to Indian nationals / OCIs currently residing in India.Role & responsibilities
To apply Call Pragati-9611595*** or whats app on same or Chhavi-8852831*** or whats app on same
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: It Knowledge Communication Skills Fluent English
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