Customer Care Executive
- Teleperformance
- 0 - 2 years
- Noida, Gurugram
- 9 months ago
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Job Description
JOB DESCRIPTION
Dear Candidate
Greetings from Teleperformance....!!!
Bulk hiring in Teleperformance We Have an exciting opportunity for you to join our team at Teleperformance, a leading BPO company. We are looking for enthusiastic and driven individuals to the roll of customer service and sales Representative.
Requirements :
- Graduates can apply.
- Minimum 6 months experience is required in BPO.
- Strong communication and interpersonal skills.
- Excellent problem solving abelites.
- Proficiency is using customer service software and CRM systems.
- Ability to work in a fast - paced and target- driven environment.
- Flexibility to work in rotating shifts and off.
Role Description:
- Receive, document and track customer complaints via phone.
- Communicate with customers to empathetically understand their concerns and provide appropriate solutions.
- Maintain accurate records of complaints and their resolution for reporting and analysis purposes.
- Identify trends in complaints and provide feedback to relevant departments to improve products or services.
- Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction.
How to Apply:
Please send your resume on number mentioned below:
9211321***
Vaishnavi
HR RECRUITER
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Noida, Gurugram
Keyskills: Inbound Voice Process Good English Communication Customer Support Domestic Voice Process Customer Care Bpo Customer Service Bpo Voice Telecalling Domestic BPO
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