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Customer Care Executive @ Teleperformance

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 Customer Care Executive

Job Description

JOB DESCRIPTION


Dear Candidate


Greetings from Teleperformance....!!!


Bulk hiring in Teleperformance We Have an exciting opportunity for you to join our team at Teleperformance, a leading BPO company. We are looking for enthusiastic and driven individuals to the roll of customer service and sales Representative.

Requirements :

  • Graduates can apply.
  • Minimum 6 months experience is required in BPO.
  • Strong communication and interpersonal skills.
  • Excellent problem solving abelites.
  • Proficiency is using customer service software and CRM systems.
  • Ability to work in a fast - paced and target- driven environment.
  • Flexibility to work in rotating shifts and off.

Role Description:

  • Receive, document and track customer complaints via phone.
  • Communicate with customers to empathetically understand their concerns and provide appropriate solutions.
  • Maintain accurate records of complaints and their resolution for reporting and analysis purposes.
  • Identify trends in complaints and provide feedback to relevant departments to improve products or services.
  • Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction.

How to Apply:

Please send your resume on number mentioned below:


9211321***

Vaishnavi

HR RECRUITER

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Teleperformance (TP)
Location(s): Noida, Gurugram

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Keyskills:   Inbound Voice Process Good English Communication Customer Support Domestic Voice Process Customer Care Bpo Customer Service Bpo Voice Telecalling Domestic BPO

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₹ 1.75-2.25 Lacs P.A

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Teleperformance

https://www.teleperformance.com