Customer Support- Bangalore @ E Q consultants

Job Description

Voice/Non Voice - Customer Care Executive Officer

Location - Bangalore

Qualification - Graduate or Undergraduate can apply

Experience - Minimum 0 to 10 Years

Shifts - Rotational shifts and 5 Days Working with Rotational 2 weekly off.

Transport - Free transportation with door-to-door pickup and drop.

Interview rounds - Two rounds

Skills - Excellent Verbal and written communication skills, Basic Computer & Technical skills.

Roles and Responsibilities:

Rendering services to customers and ensuring satisfactory

Should take care of AHT, Quality, CSAT, and CS-related metrics Resolve customer inquiries and supervise escalated issues,

providing efficient and effective customer service to the clients Identifying opportunities to offer value-added services Resolving complex problems based on best practice/precedence, escalating when needed Demonstrating analytical skills and mathematical knowledge

First-time resolution should be provided for all customer queries Displaying complete onus to customers queries/problems Delivering service with requisite courtesy and accuracy Individual Contributor.

Employement Category:

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Keyskills:   customer service systems voice support non voice process customer service operations non voice voice process