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Technical Support/ Customer Support, @ Creative Hands

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 Technical Support/ Customer Support,

Job Description

Fortue 500 co's hiring for BPO - voice process for US Shift
Work location - Chennai

Required Skills / Experience:


Excellent verbal and written communication Freshers or any experience in BPO preferred. Exceptional problem-solving skills and ability to navigate challenging situations in a professional manner. Excellent organizational skills ability to prioritize, manage, multi-task, and execute projects cross-functionally. Able to apply non-linear thinking to problem-solving. Should be able to work in Rotational shifts Responsibilities:

Understand and become conversant in a relatively large software application Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis Teach solutions to customers. Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in case tracking system. Work with members of the team and other departments/teams to resolve product issues. Meet individual case management, and contractual metrics Benefits :

Cab facilities Excellent Growth No. of vacancies: 40
Please call Varsha7200847*** for more info

Please refer your friends and colleagues. Thanks,
Varsha
7200847***

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Any Graduate in Any Specialization, Graduation Not Required
Post Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Creative Hands HR Consultancy
Location(s): Chennai

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₹ 2,50,000 - 5,00,000 P.A

Creative Hands

Why Choose Us: Creative Hands HR Consultancy is Start up firm, formed by young and dynamic entrepreneurs having experience and knowledge in US Financial Market recruiting. Our Business Approach: Systematic and streamlined methodology of recruitment The clear defined approach hel...