Microsoft CRM / D365- Analyst
- Birlasoft
- 6 - 10 years
- Noida, Gurugram
- 9 months ago
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Job Description
- Understanding and analyzing business requirements related to customer relationship management processes.
- Collaborating with stakeholders to gather requirements and translating them into functional specifications.
- Designing, configuring, and customizing D365 CRM system to meet the business needs.
- Implementing and managing CRM modules such as sales, marketing, customer service, and field service.
- Conducting workshops, training sessions, and demonstrations to educate users on CRM functionalities and best practices.
- Collaborating with technical teams to define and implement integrations with other systems or data sources.
- Conducting system testing, identifying and resolving functional issues or gaps.
- Supporting end-users in troubleshooting and resolving CRM-related problems.
- Assisting in data migration, data cleansing, and data validation activities.
- Providing guidance and recommendations on CRM best practices and industry trends.
- Strong functional knowledge and experience in implementing and configuring Microsoft Dynamics 365 CRM.
- Solid understanding of customer relationship management concepts, processes, and best practices.
- Proficiency in gathering business requirements and translating them into functional specifications.
- Experience in customizing and configuring CRM modules, workflows, business rules, and user interfaces.
- Familiarity with CRM integration methodologies and tools.
- Strong problem-solving and analytical skills to identify and resolve functional issues.
- Excellent communication and interpersonal skills to collaborate with stakeholders and users.
- Ability to conduct training sessions and effectively communicate complex concepts to non-technical users.
- Knowledge of data migration and data cleansing techniques.
- Relevant certifications in Dynamics 365 CRM, such as Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate or Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Job Classification
Industry: IT Services & ConsultingFunctional Area:
Role Category: IT Consulting
Role: IT Consulting
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: BirlasoftLocation(s): Noida, Gurugram
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Keyskills: business requirements ms dynamics crm Crm Analytics microsoft dynamics Crm Implementation Business Analysis crm
Fraud Alert to job seekers!
₹ 10-20 Lacs P.A
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