Operation Manager @ Silaris Informations

Job Description

Business Manager Operations BPO (7 to 10 yrs)

Function - Call Center/ BPO

Educational Qualification: Bachelors degree (or equivalent) in business management or related field

Salary: (Depends upon the interview)

Experience: 7 to 10 years in managing and growing operations across BPO

Team Handling Size: 100+

Responsibilities:

1. Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
2. Conduct budget reviews and report cost plans to upper management
3. Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
4. Establish a high standard for productivity, quality, and customer service as well as define user guidelines.
5. Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
6. Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
7. Should aware of Dialers, Attrition. Shrinkage and Occupancy
8. Knowledge of data churning.

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Keyskills:   insurance sales bpo operations management sales management call center management insurance operations sales process bpo operations call center operations