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Top Bpo Accenture,infosy 50k, US/uk Shift with 50k joining bonus @ Accenture Infosys

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 Top Bpo Accenture,infosy 50k, US/uk Shift with 50k joining bonus

Job Description

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
  • Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
  • Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
  • Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

  • 0-5 years of experience in BPO/Call Centre environment.
  • Excellent communication skills in English language (written & spoken).
  • Ability to work rotational shifts including night shifts (UK shift).
  • Strong problem-solving skills with ability to handle multiple tasks simultaneously.
  • Basic computer knowledge with proficiency in Microsoft Office applications.

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Freshers


Experienced


Freshers 25k


Experienced

35k to 50k


Two way transport

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Job Classification

Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Freshers

Contact Details:

Company: Top Bpo
Location(s): Bengaluru

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Keyskills:   associate college bpo Customer Service Bpo Customer Service Executive Query resolving Calls Customer Management call Customer Relationship Customer Care Escalations Customer Retention handling Customer Handling

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₹ 2-6 Lacs P.A

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Accenture Infosys

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborat...

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