Workflow Coordinator
- Integreon
- 7 - 10 years
- Delhi, NCR
- 2 months ago
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Job Description
Marketing & Communications Visual Communication Services Department
Workflow Coordinator
Reports to: Head of Visual Communications Service
Location / Office: Beirut
Job Overview: Coordinate the Visual Communication Services projects. Plan, schedule, allocate resources and successfully develop/edit/deliver high quality reports and creative projects based on client's brief, brand guidelines, quality and creative standards, within preset scope, deadline and budget.
Responsibilities
Project Planning & Scheduling
- Manage the VCS booking system and maintain a well-communicated schedule and up-to-date entries for all phases of the VCS projects.
- Prioritize project work, based on strategic importance, pending tasks, resources availability and deadlines.
- Ensure projects brief/changes are clear and signed off.
- Assist in VCS projects planning to include but not limited to briefs, tasks breakdown, time estimation and project framework such as resources and final output definition.
Project Control
- Coordinate input from the client to the internal team and vendor on time.
- Ensure the project meets internal and client expectations in terms of budget, delivery timelines, and strategy.
- Identify/track/manage/mitigate risk on client's projects. Escalate these issues to RPPL, CPL and/or client when necessary to ensure minimal impact to quality, budget, and timeline.
- Actively collect and build on client's feedback to improve deliverables.
Project Communication
- Manage day-to-day client interaction and communicate effectively with clients to identify their needs, set and manage their expectations and propose alternative solutions.
- Provide updates on projects progress, risks, timelines in a timely manner.
Project Accounting & Finance
- Understand the VCS ME pricing model, ensuring that charges reported by resources are aligned with the cost initially communicated to the client.
- Validate and update the VCS booking system.
- Follow up with clients regarding missing data, including charge codes.
Internal Project Reporting & Administration
- Monitor the projects progress and update the VCS booking system
- Monitor and report client and team satisfaction, projects quality and success metrics
- Track tasks and sheets, submit reports (iTime, daily tracking sheets, etc.), report VCS deliverables.
Functional Responsibilities
- Handle clients projects autonomously
- Apply correct use of firm templates and branding guidelines to produce high quality deliverables in an efficient and timely manner
- Participate in brainstorming sessions, create concepts, develop visuals and finalize projects related to Strategy& and to its clients
- Support with staff induction.
Knowledge, skills and abilities
Qualifications
- Graphic design college degree
- 4-6 years' experience in graphic design. Experience in project coordination is a plus.
Skills
- Fluency in spoken and written English
- Good knowledge of PowerPoint and other relevant Microsoft software (Word, Excel)
- Excellent knowledge of Adobe Suite, UI/UX and web design knowledge is a plus
Shift timing: The candidate will be covering from Sunday to Thursday, from 2pm to 10pm Beirut time or 05:00 pm to 01:00 am IST
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Contract
Contact Details:
Company: IntegreonLocation(s): Delhi, NCR
Keyskills: Client Management Workflow Management Project Management Resource Allocation Resource Management
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