Senior Technical Consultant @ Orange Business

about the role

Maintain equipment based on SOP s and ensure immediate escalation to competent authority in order to ensure uptimes.
Key Spoc for
Top Major Incident ,
Problem ,
Change Operation Project Management
Patch Release Management
Capacity Management
Knowledge management (KEDB)
Design Documentation and Reporting
Getting resolution from Third parties, Vendors and suppliers for fault
Effective handling of Technical Escalations
Ensure Service Delivery as per agreed SOW / SLA
Troubleshoot High Severity incidents, problem provide proper RFO/ RCA
Root cause analysis and Preventive maintenance
Participate in Change management , assess Risk and Impact
Mentor Hand hold L1/L2 Teams and enhance their performance
Take initiatives in learning, certifications evaluating Upcomming Technology Tools
MIS customer report preparation on technology part
Work Drive OEM for the escalated tickets
Driving Technical Knowledge Transfers awareness session on best practices within team by proper training session
Building team and making L1 self-sufficient for handle repeated faults
Experience of working in ITIL driven environment is a must.

8-10 years relevant experience in SQL and Oracle database administration
Excellent Hands-On Experience in Installation, configuration Troubleshooting of SQL and Oracle Systems Migration from 2012, 2016 to latest sytsems.
Good Knowledge experience on Back-up, Restore technologies
Designing Implementation and Administration of Microsoft SQL server 2016 /2019
Analyzing Optimizing Oracle/SQL queries for Oracle and/or MS-SQL DBMS environments
Troubleshooting Performance issues on Databases
Building Oracle/SQL scripts for Oracle and/or MS SQL DBMS environments
Evaluating DBA reports and initiate improvements resulting in tuning, installing patches and implementing new database releases
Knowledge Exposure on SQL 20016/2019 clusters and Oracle
Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing Patch Management
Exposure to quality standards ISO 20000 27000
Excellent debugging and problem analysis skills

Orange Business International

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.