MIS Lead/Data Analyst For Gurgaon-Advance
- Wipro
- 5 - 8 years
- Noida, Gurugram
- 9 months ago
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Job Description
We are looking for the candidates with good knowledge of SQL- queries/Scripting/Big queries/Joins/ Sub-queries & VBA, Dashboards, MIS Reporting, Advanced Excel, Coding etc.
Must have skills : Someone who can write SQL scripts/ Big queries/ Joins/ Sub queries & Excellent Communication-Verbal & written with Presentation skills
Job Location : Gurgaon
Experience : 3-6 Years
Education : Any Graduate
Role Definition :
An MIS Lead provides their respective team with high quality reliable data to support them with management decision-making and provides its stakeholders with regular timely and accurate updates, statistical analysis and management reporting Roles and Responsibilities - Responsible for managing the performance for the team of associates. Motivating associates through effective management and constructive feedback
Roles and Responsibilities :
- Responsible to independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs
- Responsible for analysis of reports including process dashboards, team performance reports, initiating appropriate action plans & initiate trainings
- Responsible to manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift
- Should be capable of handling client escalations Certifications and Assessments Education Any Graduate Knowledge Must Have
Strong analytical skills along with proble solving capabilities
Designing solution for complex MIS reporting and automation
Strong undestaing of basic metrics of transaction processing operations Good to have
Working knowledge of SQL or any other database management system
Google technologies such as Google Docs, Spreadsheet, Slides, Datastudio, AppScript
Experience Required :
Must Have
3 - 5 year of relevant experience in working with tracsation processing account and handling MIS for the same
Behavioral Skills and Attributes :
Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools.
- Excellent verbal & written communication & presentation skills.
- Good Interpersonal & people management skills with good problem solving approach.
- Expert knowledge of service procedures
- Good analytical skills for MIS, number crunching & reporting to internal & external customers.
- Ability to exercise managerial judgment and perform as a mentor.
- Knowledge of Voice reporting systems is mandatory
Note : Interested candidates can share their profiles at Sa*************2@wi**o.com
Job Classification
Industry: IT Services & ConsultingFunctional Area:
Role Category: Business Intelligence & Analytics
Role: Business Intelligence & Analytics
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Medical-MS/MD in Pharmacology
Doctorate: Any Doctorate
Contact Details:
Company: WiproLocation(s): Noida, Gurugram
Keyskills: query dashboards SQL advanced excel SQL Scripting transaction processing subquery analytical Big query presentation skills Macros MIS Reporting Sub query VBA bigquery communication skills
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