MIS Executive || Great Place To Work Certified
- Corient Business
- 3 - 7 years
- Mumbai
- 9 months ago
- Email to a friend
- Report this job
Job Description
Roles and Responsibilities :
- Maintain reports spreadsheets for historical data, lead email queues
- Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly activity.
- Prepare first level presentation and documents on various transition updates
- Work closely with RTAs (Real Time Analysts) to provide WFM support.
- Providing insights on existing data to internal/external partners
- Experience in scheduling with any WFM tool in call center environment
- Work with Operations for daily, weekly monthly reports
- Ability to perform Capacity planning on Excel on a rolling 3 months basis to help generate a hiring plan for optimum staffing this could be at a weekly level as well
- To perform root cause analysis for the days the process has missed its targets and suggest corrective action
- Presenting available leave slots considering current staffing requirements
- Should be able to connect with client and the Process management on issues relating to WFM
- Provide reports pertaining to SL, Staffing requirements and Forecast deviation
- Ensure timeliness and accuracy of monthly billing files that get sent to the client for approval.
Knowledge:
Should Know How to Work On Bpo Model
Should Know How to Make Sla Reports, Daily Reports
Ms Word, Ppt, Excel, V Look Up, H Look Up, Index, Match, Offset,
Chart, Pivot Table, Macro Recording
Should have Knowledge About Vba( Visual Basic Application)
Knowledge of Data Management, Data Compiling, Collation
Working Days / Hours / Benefits:
- 6 days week (Monday to Saturday)
- Working Hours Permanently Night Shifts
- Growth Opportunity within the organization.
- Employee centric Organization.
Job Classification
Industry: Accounting / AuditingFunctional Area:
Role Category: Operations Support
Role: Operations Support
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Medical-MS/MD in Pharmacology
Doctorate: Any Doctorate
Contact Details:
Company: Corient BusinessLocation(s): Mumbai
Website: https://corientbs.co.uk/
Keyskills: Advanced Excel MIS Reporting Macros MIS Data Analysis Data Validation MIS Preparation Formulas Pivot Table Data Compilation Excel VBA VLOOKUP
Similar positions
Corient Business
At Corient, we support Accountants and Businesses by providing Accounting, Payroll, Consulting, Back Office, Analytics, Management Information services by blending best of both- People and Technology. Corient stands for Client (C) Oriented Company. All the things we do is undertaken with Our Clie...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
