Hiring For Airline Process - Voice - HR
- Wipro
- 0 - 3 years
- Mumbai
- 9 months ago
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Job Description
Job description
PRINCIPAL RESPONSIBILITIES:
- Work on the various front offices client tools as required for the specific queues and provide customer service through calls.
- Understand customer queries received through calls and act accordingly.
- Maintain a healthy and clean work environment & adhere to company policies and procedure.
- Continuous up gradation of process knowledge as required.
CRITICAL SKILLS REQUIRED:
- Excellent communication skills.
- Comprehension - Ability to clearly understand the problem statement
- Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
- Voice & Accent: - Neutral Accent & Excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
- Strong customer service focus: - Ability to empathize with the customer - Prioritizing customer needs
- Desired skills: -
- Self-Discipline
- Learning and decision making
- Patience and action oriented
- Technical skills: -
- Basic Working knowledge of Computer &
- Knowledge of desktop computer system
CANDIDATE SPECIFICATION:
- Must have
- Graduate / Undergraduate can apply (Not Eligible - MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs,).
- Comprehension skills to understand & communicate with all customers effectively.
- Telephone etiquette.
- Good to have
- Worked in Airlines Industry/ (reservation & ticketing)
- IATA certified/Trained on foundation/consultant course (Airlines business)
- Work on track & trace ( for logistic business)
- Experience of 0-3 years desirable.
- Experience in an international call center will be an advantage.
- Hospitality industry candidates from e.g. hotels, supply chain industry or any other service industry.
- Experience of Air travel would be desired.
- Knowledge of Western culture would be an added advantage. (USA/UK culture)
- Donts
- Poor grammar and Windows Skills
- Issues with comprehending & communicating effectively with the customer.
- Not Eligible - MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs
- Candidates who are pursuing graduation/post graduation are not eligible.
- Should not be from a technical background
Important notes:
- 5 days working and any 2 week offs.
- Should be flexible in 24*7 shifts.
- Should be within Transport Boundary.
- IATA certification or Experience in airline ticketing would be an added advantage.
- Job location: Kensington - Powai, Mumbai.
- Candidates from B.Sc. IT, B.Sc. CS, BTech, BCA, B.E , MBA background are not eligible
- Candidates who are pursuing graduation/post graduation are not eligible.
- Should not be from a technical background
Transport Boundary:
- Western - Churchgate - Mira road
- Central - CST Thane
- Harbour - CST Belapur
Interested candidates can share resume on ha*************4@wi**o.com.
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in Marketing, Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: WiproLocation(s): Mumbai
Keyskills: customer support International BPO communication skills airline ticketing Airline IATA customer service airline reservations Amadeus ticketing airlines international call center Fresher travel
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