Software Engineer (PLSQL) - Hyderabad @ Blue Yonder

Scope :

• Core responsibilities to include Architecting , designing and supporting (along with counterparts, distinguished consultants and architects) a ground up cloud enabled SaaS product in Merchandise Management in retail space.

• The team currently comprises of 25+ global associates across India (COE), US and Mexico and is expected to grow rapidly. The incumbent will need to have good communication and leadership qualities, also mentor junior and mid-level associates in our team.

Our current technical environment:

• Software: React JS, Node JS, Oracle PL/SQL, GIT, Rest API. Java script, Unix.
• Application Architecture : Scalable three tier web application.
• Cloud Architecture : Private cloud, MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)
• Frameworks/Others : Tomcat Apache, RDBMS, Jenkins, Nginx, Oracle Type ORM, Express.

What you ll do:

• Responds to technical support tickets.
• Troubleshoots and identifies root causes of customer problems
• Talks directly to the customer to determine the nature of the issue and handles customer requests for assistance (Incident and problems)
• Analyzes software related issues and propose solutions
• Verifies solutions prior to implementation
• Obtain and log customer feedback for the purpose of process improvement
• Document software support activities thoroughly, accurately, and in a timely manner
• Provides input for the prioritization of issues in the backlog and autonomously pulls issues or supports other team members as appropriate.
• Participates in team activities such as backlog grooming, planning, daily stand-ups, and retrospectives.
• Keeps up to date with technology and research latest trends in the industry.
• Build customer specific interfaces and enhancements.
• Analyze customer reported defects and provide the solution.

What we are looking for:

• Bachelor s degree (B.E/B.Tech/M.Tech Computer science or related specialization) and minimum 3 to 5 years of experience as a PLSQL.
• Hands-on programming experience and background in PL/SQL, Oracle database.
• Hands-on programming experience in Unix Batch scripting.
• Strong communications skill and should be able to communicate effectively with the global stakeholders.
• Strong experience in support activities and handling customers.
• Experience with Agile, Scrum DevOps.