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Guest Services Associate- Front Office @ Marriott

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 Guest Services Associate- Front Office

Job Description

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
  • Secure payment; activate/reissue room keys
  • Ensure rates match market codes, document exceptions
  • Verify/adjust billing for guests
  • Communicate to appropriate staff when guests are waiting for an available room
  • Advise guest of messages
  • Clear departures in computer system
  • Coordinate with Housekeeping to track room status and guest concerns
  • File guest paperwork or documentation
  • Operate telephone switchboard station
  • Run and check daily reports, contingency lists, and credit card authorization reports
  • Supply guests with directions and information
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction
  • Arrange transportation for guests/visitors
  • Count and secure bank at beginning and end of shift
  • Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change
  • Notify Loss Prevention/Security of any reports of theft
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
  • Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
  • Speak using clear and professional language; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees
  • Comply with quality assurance standards
  • Stand, sit, or walk for an extended period of time
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Job Classification

Industry: Hotels & Restaurants
Functional Area / Department: Food, Beverage & Hospitality
Role Category: Front Office & Guest Services
Role: Guest Service Associate
Employement Type: Full time

Contact Details:

Company: Marriott
Location(s): Kolkata

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Keyskills:   Housekeeping Supervisor Station Loss prevention Front office Manager Quality Assurance Billing Banking Room

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Marriott

Courtyard Surat takes the hassle out of travelling. Enjoy a change of pace when you stay in our pristine hotel. Get a blissful night's sleep after an eventful day, thanks to our luxury bedding. Wake up to a sumptuous breakfast at The Bistro.