Guest Services Associate- Front Office
- Marriott
- 0 - 4 years
- Kolkata
- 26 days ago
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Job Description
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
- Secure payment; activate/reissue room keys
- Ensure rates match market codes, document exceptions
- Verify/adjust billing for guests
- Communicate to appropriate staff when guests are waiting for an available room
- Advise guest of messages
- Clear departures in computer system
- Coordinate with Housekeeping to track room status and guest concerns
- File guest paperwork or documentation
- Operate telephone switchboard station
- Run and check daily reports, contingency lists, and credit card authorization reports
- Supply guests with directions and information
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction
- Arrange transportation for guests/visitors
- Count and secure bank at beginning and end of shift
- Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change
- Notify Loss Prevention/Security of any reports of theft
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Speak using clear and professional language; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees
- Comply with quality assurance standards
- Stand, sit, or walk for an extended period of time
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Food, Beverage & Hospitality
Role Category: Front Office & Guest Services
Role: Guest Service Associate
Employement Type: Full time
Contact Details:
Company: MarriottLocation(s): Kolkata
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Keyskills: Housekeeping Supervisor Station Loss prevention Front office Manager Quality Assurance Billing Banking Room
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Courtyard Surat takes the hassle out of travelling. Enjoy a change of pace when you stay in our pristine hotel. Get a blissful night's sleep after an eventful day, thanks to our luxury bedding. Wake up to a sumptuous breakfast at The Bistro.
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