Quality Control Analyst @ Square BPO Services

Job Description

Job description

We are Hiring 350 Quality Control Analysts for our Bengaluru Centre.

This is a Non-Voice process, which involves the candidate to check the quality and performance of the automated claims processing system. Below are the details,

Role & responsibilities

• Quality Assurance: Ensure the accuracy and completeness of processed transactions and claims, minimizing errors and discrepancies.
• Monitor: Check the quality of transactions done by the automated AI systems
• Verification and Validation: Review and validate the authenticity of documents and information provided for each transaction or claim.
• Documentation: Maintain organized and up-to-date records of processed transactions and claims, ensuring that all relevant details are accurately recorded.
• Compliance: Adhere to all company policies, industry regulations, and data security protocols while processing transactions and claims.
• Client Communication: Interact with clients or customers to provide information, updates, and assistance regarding their transactions or claims when required.
• Transactions/Claim Processing: Process a variety of transactions and claims, adhering to established guidelines, standard operating procedures (SOPs), and compliance requirements.
• Data Entry: Accurately enter and verify data related to transactions and claims in the designated systems or databases.
• Issue Resolution: Address and resolve any inquiries, issues, or discrepancies related to transactions or claims promptly and professionally.
• Performance Metrics: Meet or exceed performance targets and key performance indicators (KPIs) set by the organization, including processing time, accuracy, and productivity.
• Process Improvement: Proactively identify opportunities for process improvement and share suggestions with the team or supervisors to enhance overall efficiency.

Preferred candidate profile

• Graduation in B-Pharmacy or M-Pharmacy or D-Pharmacy is Must
• Freshers can apply.
• Should have good typing skills.
• Should be a team player.
• Willing to work in challenging environment.
• Career oriented

Other Details

• Shift Timings: Rotational
• Rotational Week-off
• Only 2 Rounds of Interview

Salary

• 3LPA - 3LPA

Perks and benefits

• Night Shift allowance
• Provident Fund (PF)
• Employee State Insurance (ESI)

Work Location

• Square Business Services, #46/4, 1st Floor, Novel Tech Park, Kudlu Gate, Garvebhavipalya, Bengaluru.

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Keyskills:   typing speed english language computer skills communication skills fresher