Customer Service Associate (Voice Project)
- Incedo
- 1 - 5 years
- Noida, Gurugram
- 9 months ago
- Email to a friend
- Report this job
Job Description
Incedo is a US based digital transformation consulting, data science & analytics, technology services& solutions firm. We help our clients achieve competitive advantage through End-to-End Digital Transformation and work across Financial Services, Telecom, Life Science & Healthcare and Product Engineering sectors. Our uniqueness lies in bringing together strong engineering, data science and design capabilities with deep domain understanding, and blurring the boundaries between services and products to maximize business impact from emerging technologies.
Role & responsibilities
- Experience in blended process including voice and email campaigns
- Possess strong knowledge of Banking products (specially US Payments)
- Answering incoming calls and emails regarding product and services and general queries
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
- Update customer information in CRM during and after each call.
- Work with the team to stay updated on product knowledge and be informed of any changes in processes.
- Ability to remain professional and courteous with customers at all times.
- Excellent verbal and written communication skills.
Being empathetic in all customer interactions
Skills required
- Banking Product knowledge (specially US payments)
- Customer service
- Focus on Quality and Problem solving
- Excellent Documentation/E-mail skills
- Knowledge of CRM and Telephony like Avaya, Salesforce etc
- Quick learner and passion for Customer Service
- Multi-tasking and Good comprehension skills
Education and experience required -
- Fluent in verbal and written English
- Basic knowledge of Microsoft Excel
- Graduate
- At least one year of Customer Service experience preferably in banking domain for US
Preferred candidate profile
- Bachelor's degree in Accounting, Finance.
- Excellent written and verbal communications
- Ability to manage multiple tasks and deadlines simultaneously
- Ability to identify and resolve exceptions
- Strong personal computer skills and knowledge of other office equipment
Experience:
- Should have 1 year of Internation Voice customer service experience.
- Should be comfortable with voice process.
- Should be comfortable with US Shift (7pm to 4am) and one way cab.
- Immediate joiner preferred.
- Should be comfortable working from office.
Perks and benefits
1. Chance to join a truly growth-embracing culture, which will commit to helping you grow personally and professionally.
2. An opportunity to work as part of a dynamic, ambitious and international team in an informal and pleasant working environment.
Please share your resume along with below details at md*****b@in******c.com
Current CTC
Expected CTC
Notice period
Current locations
Ok with US Shift
Ok with one way cab
Ok with wrok from office
Ok with Gurugram location
Regards,
Wamiq
Job Classification
Industry: Financial ServicesFunctional Area:
Role Category: Customer Success
Role: Customer Success
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: IncedoLocation(s): Noida, Gurugram
Keyskills: Inbound Process Banking Process US Process Inbound Voice Process International Voice Process Inbound Customer Service International Call Center customer service verbal communication Customer Support Customer Care Strong Communication Skills International BPO
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Incedo
Incedo Inc (formerly a part of the $4Bn Indiabulls Group) is a technology solutions and services provider headquartered in the Bay Area, USA with workforce across North America, South Africa and India (Gurgaon, Bangalore). We specialize in Data & Analytics and Product Engineering Services, with ...
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