Resolve issues and enhancements for systems such as IVR, ACD, VOIP, Dialer, WFM, Omni-channel platforms, and more
Act as liaison for client and business
Manage, monitor, and analyze in and outbound data traffic to ensure quality and consistency
Optimize network and telecommunication systems
Provide telephony support and technical issue resolution
Work with clients and other 3rd party vendors regularly to minimize incompatibility and rework
Design and implement disaster recovery solutions
Provide project support when necessary
Review and escalate any potential issues to management
Education and experience
Bachelors degree in electronic engineering or a related field
Three years of related experience
Required skills and qualifications
Exceptional written and verbal communication skills
Great attention to detail
Analytical mindset and inquisitive nature
In-depth knowledge of in and outbound technologies
Working understanding of networks, telephony, and VoIP protocols
Ability to troubleshoot and diagnose technical issues with hardware and software
Ability to multi-task and adapt quickly to changing work conditions
Thorough understanding of typical support structure and tools used in an IT environment
Self-motivated with excellent time management
Preferred qualifications
5 years related experience
High energy and positive attitude
Working knowledge of network management platforms and cyber security protocols
Excellent business communication skills
Employement Category:
Employement Type: Full time Industry: Manufacturing Role Category: Site Engineering / Project Management Functional Area: Not Specified Role/Responsibilies: Telecom Project Engineer