Senior Customer Relations and Operations @ Cure Foods

The role entails working with physicians, overseeing patient operations & care or any

other relevant clinical activity to ensure all operational tasks such as billing, registration,

appointment, area management are conducted smoothly thus enabling superior

consumer experience. The role also entails managing a team, roster management,

action on consumer feedback, providing inputs for process improvement & designing

training content along with regular training & delivery of services.

Job Responsibility

Facilitate a comfortable and delightful experience for consumers.

Accurate billing along with proper counseling with regard to pricing.

Check on patients registration and complete their formalities.

Providing excellent customer service as per care.fit standards

Provide directions to the patients and attenders for all services and handling

respective queries.

Have detailed information regarding offerings, bookings and all consumer

impacting flows.

Ensure that every patient has a smooth and quick check-in with the doctors, with

the aim of zero wait time.

Ensure all the complaints from the patients and attenders are handled delicately

and informed to the centre manager

Informing Security Incharge / Manager Operations about any suspicious

incidents or person.

Ensure that all patients correspondence, bills are filed and maintained in the

system.

Ensure all informations are transmitted in time to all the patients regarding their

appointment with the doctors

Make outbound reminder calls for appointments and query from the patients and

record the same.

Ensure proper hand-over is done every day before the shift ends.

Handing over cash, card receipts to the concerned person from accounts

department.

Should be able to handle all patients without bias or prejudice.

Adhere to strict staff grooming standards.

Should be polite and should be able to pacify an irate / unhappy customer

Should be flexible to work in rotational shifts.

Create and close tickets for customer support for other vertical queries/issues.

Handling patient medical and emergency flows within the centre.

Manage re-schedule / cancellation of existing bookings

Provides inputs for improvements across processes/offerings back to business

teams.

Manage schedules/ rostering and attendance of the team members

Allocate work within the team members efficiently to obtain best output.

Should be ready to be available on call towards emergencies / urgent scenarios

and assist the team to provide best consumer experience.

Make calls to consumers to understand consumers to understand feedback in

detail and take appropriate actions to bring consumer delight.

Assist staff of the center (Center Managers / Doctors / Paramedics) and other

leads to ensure day to day smooth functioning of the centre.

Should be able to drive good operational metrics for the centre and minimal

costs.

Job Qualification

4+ years of experience of front ending with consumers,

Relevant healthcare experience is good to have

Working in an operations role is must

12th or equivalent is must [For. eg. PU]

Undergraduate is must

Certifications from Skill development institutes such as NIIT, APTECH etc. is

good to have

Team handling experience is good to have or project-based roles

MHA or 3+ years of hospital experience is good to have

Contact Number : +91-8561813***

Email Id : sa***********s@cu******s.in

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Keyskills:   Customer Relationship Process Improvement Training Delivery Operations Management Area Management