Customer Voice Support- Hybrid @ Live Connections.

Job Description

Greetings from Live Connections!

Job Title: Customer Service Executive Domestic Voice Process
Location: Kondapur, Hyderabad

Job Description:
We are seeking dynamic and customer-focused professionals to join our Domestic Voice Process team. As a Customer Service Executive, you will interact with customers across India via phone to resolve queries efficiently and professionally, adhering to standard procedures and ensuring customer satisfaction.

Key Responsibilities:

• Handle inbound calls daily

• Resolve customer issues effectively and deliver high-quality service.

• Work 6 days a week with rotational weekly off.

• Attend in-office connect sessions every two months (for WFH employees).

• Shift timings vary by gender and mode (WFO/WFH) and are subject to business needs.

• Work from home eligibility post 3 months, based on performance.

Training:

• 3-month comprehensive training program, including 2 months of production (OJT & Nesting).

• WFH option provided based on post-training performance.

Required Skills & Qualifications:

• Language: Fluency in English ,Hindi and Telugu.

• Typing Speed: Minimum 25 WPM.

• Education: 10+2, Diploma, Degree accepted. (BE/B.Tech & PG not eligible except with BPO exp)

• Experience:

  • Freshers 

  • Up to 2 years only if BPO experience

• Mandatory documents for experienced candidates: Relieving letter & payslips.

 

• Incentives & Benefits:

• Monthly performance incentives

• Fixed communication allowance

• Shuttle service from Hi-Tech City Metro Station

• ESIC & PF benefits as per company policy

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Contact Details:

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