Customer Service Manager
- Oracle
- 99 Positions
- 2 months ago
- Email to a friend
- Report this job
Job Description
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industrys developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
Employement Category:
Employement Type: Full timeIndustry: Hospitality
Role Category: Maintenance
Functional Area: Not Specified
Role/Responsibilies: Customer Service Manager
Contact Details:
Company: Odh DevelopersLocation(s): Alwar,
+ View Contact
Keyskills: factor analysis communication logistic regression data analysis
Fraud Alert to job seekers!
₹ 10 to 20 Yr
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in