A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
Customer service representatives listen to customer concerns, answer customer questions and provide information about the company's products and services. In some cases, customer service representatives may also take orders and set up new customer accounts
Keyskills: clear communication skills track record of over-achieving quota. familiarity with crm systems practices.
Consultants offer advice and expertise to client organisations to help them improve their business performance. Their work can focus on operations, strategy, management, IT, finance, marketing, HR and supply chain management across a wide range of industries and specialisms.