Spe / Sme - Us Mortgage - Loan Servicing
- Cognizant
- 2 - 7 years
- Hyderabad
- 9 months ago
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Job Description
Role & responsibilities
- Conduct detailed research on written complaints received from customers.
- Analyze the issues identified in the complaints and gather necessary information for resolution.
- Provide comprehensive written responses to customers, addressing all concerns raised in the complaints.
- Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions.
- Collaborate with various departments to gather insights and information pertinent to the complaints.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Continuously improve the complaints handling process by identifying trends and recommending changes.
Preferred candidate profile
- Graduate/Diploma (3 year) in any discipline. Bachelor's degree in accounting or finance or related field would be preferable
- Good experience in US Mortgage operations
- Candidate with experience in escalation management team from credit card operations background will also be considered.
- Proven experience in customer service or complaints handling.
- Strong critical thinking and problem-solving skills.
- Excellent written communication skills with the ability to convey complex information clearly and concisely.
- Good customer service attitude.
- Stress tolerance - Ability to work accurately under pressure.
- Good Team Player
- Willingness to work in night shifts(8.30 pm IST to 6:30 am IST)
- Experience in a regulated industry, understanding compliance and legal implications of customer complaints.
- Familiarity with customer relationship management (CRM)systems.
- Candidates with experience in customer support role in banking domain will also be suitable
Immediate joiners only.
Interested candidates please share your resume to pr********************n@co******t.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: BFSI, Investments & TradingRole Category: LendingRole: Lending - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Mortgage Servicing loan servicing Loss Mitigation Loan Origination Escrow Post Closing dispute verification Us Residential Mortgage loan modification US Mortgage Residential Mortgage foreclosure Mortgage Loan Setup Loan Processing loan administration Bankruptcy
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