Inviting Applications @ Headstrong

With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Skills: Voice, Voice Process, Life insurance, health insurance,international calling,customer service.

Responsibilities: 
    Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOP
    Prioritize transactions according to detailed guidelines to meet SLA
    Plans and prioritizes tasks and work responsibilities to achieve objectives
    Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
    Assist with/perform other team tasks as the need arises.
    Ability to accurately interpret and compile information from a variety of sources and systems
    Ensure that turnaround time and quality of the work meets Company service standards
    Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
    Handle own work in process and support team efforts to ensure that individual, team goals are met.
    Maintain key records like working files, email for reference and audit purpose
    Handle basic day to day requirements of excel

Qualifications:
    Graduation in any stream except B.Tech and Technical Graduation & Law

    Freshers are Eligible.

   Relevant experience in international voice calling will work.

Essential skills: 
    Proven experience in international calling, good to have health/disability insurance.
    Understanding of HIPAA (PHI/PII)
    Excellent English Communication (Both written & verbal)
    Proactive communication & High analytical skills with ability to foresee issues and suggest solutions, with impactful data
    Displays energy and passion in approaching the job
    Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
    Ready to work on stretched working hours
    Ability to independently get along with internal and external customers
    Customer service focus!
    Basic Computer knowledge along with typing speed of 40 words/minute
    Insurance knowledge!
    Experience towards direct calling to Insured/ providers/facility
    Calling skills with TX >70

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.